The Best Order Tracking Tools for eCommerce
The moment a customer completes their purchase, a countdown begins. They want to know when their package will arrive, and every moment of uncertainty can chip away at their excitement. The reality? If you don’t give them tracking updates, they’ll flood your customer support inbox with the dreaded “Where’s my order?” emails. Order tracking software keeps customers in the loop, providing real-time shipping updates, estimated delivery dates, and proactive notifications. Instead of frustration, you create anticipation. Instead of endless support tickets, you offer seamless self-service. Keep your customers informed, engaged, and confident in their purchases with a tracking experience that turns waiting into excitement.
Track, notify, and delight your customers with seamless, branded shipping updates from ParcelPanel.
Track every shipment worldwide in one place with real-time updates and effortless convenience.
Track every shipment in one place and keep your customers smiling with seamless, real-time delivery updates.
Post‑purchase order tracking platform that turns shipping notifications into proactive marketing
Global leader in delivery management solutions, optimizing every step from checkout to returns.
An all-in-one eCommerce fulfillment and inventory management platform that streamlines operations for omnichannel brands and third-party logistics providers.
A shipment tracking platform that helps eCommerce businesses enhance customer experience with real-time tracking, notifications, and analytics.
A cloud-based shipping solution that helps eCommerce businesses automate order fulfillment, access discounted rates, and streamline shipping operations.
What are order tracking tools for eCommerce?
Order Tracking is an absolute must in today's eCommerce world. If customers can't track where their package is and when it will arrive, red flags will start to go up. Given that all the major shipping providers offer order tracking, you should have no problem making it easy for customers to keep track of their products.
Why use Order Tracking software?
Again, all customers want to know where their package is. Something like 35% of all customer service inquiries have to do with finding where a shipment is or when it will arrive. Offering a simple tool that customers can use, either on your site or through an email, to answer this question themselves keeps the customer happy and saves you money by keeping customer service inquiries down.
When should you invest in Order Tracking software?
If you are investing in any customer service resources, or want to improve your post purchase customer experience, an order tracking app can be a great tool for you. Especially when you're at that breaking point of being overwhelmed with those repetitive "where's my order" inquiries. Either your team is saving time, which saves you money, or your customer is saving time which makes them happy and they associate that happiness with you. Win win!
Order tracking is also a really great fit for drop-shippers. Worth noting.
Who in your team is managing Order Tracking software?
Customer service teams benefit the most from order tracking tools since they handle post-purchase concerns. However, logistics managers and eCommerce platform administrators also play a role in ensuring tracking updates are accurate and integrated seamlessly.
What are the most important features to consider when buying Order Tracking software?
Look for automated tracking updates, branded tracking pages (so customers engage with your brand, not the shipping carrier’s site), delivery notifications, and integration with major carriers.